Privacy Policy

Effective Date: August 2025

Durga Scaffolding ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you interact with us, including through WhatsApp messaging.

1. Information We Collect

When you communicate with us via WhatsApp, we may collect the following information:

  • Your name and contact details (phone number, email, company information)
  • Details of the scaffolding services you request or inquire about
  • Messages and attachments you send to us through WhatsApp

We only collect information that you voluntarily provide to us.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide scaffolding services
  • To send updates, notifications, or reminders regarding your projects or requests
  • To improve our services and customer support experience
  • To comply with legal obligations

We will not sell, rent, or share your personal information with third parties for marketing purposes without your consent.

3. WhatsApp Messaging

  • By communicating with us via WhatsApp, you consent to the collection and use of your information as described in this Privacy Policy.
  • Messages may include service updates, appointment confirmations, or promotional content related to Durga Scaffolding.
  • We use WhatsApp Cloud API or official WhatsApp Business API to ensure your messages are secure and encrypted in transit.
  • You can opt out of receiving WhatsApp messages at any time by sending a message with "STOP" or contacting us directly.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the Internet or storage system is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to provide services, fulfill legal obligations, or resolve disputes. Once your information is no longer needed, we securely delete or anonymize it.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access and obtain a copy of your personal data
  • Request correction or deletion of your personal data
  • Object to or restrict processing of your personal data
  • Withdraw consent at any time

To exercise your rights, please contact us using the details below.

7. Changes to This Privacy Policy

Durga Scaffolding may update this Privacy Policy from time to time. We encourage you to review this page periodically for any changes. Significant changes will be communicated through our website or WhatsApp messages.